Returns & Exchanges
At mixsoon Official, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we accept returns on unopened and unused products within 30 days of delivery.
Initiate a Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all seals are intact and the product is in its original condition.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send the package back to our designated warehouse.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing